"I just wanted to say that everyone at Interco has been really great to work with. I stopped in one afternoon to discuss a dock for our new cottage and from that day forward you have impressed me with your vast knowledge of the industry. The dock, the boat lift, and the amazing service you and your employees have delivered has exceeded all of our expectations. Look forward to the latest addition to the dock and fun in the sun it represents. Look forward to seeing the boys soon."
- Al Rose"
"Over the last several years we have benefited from Interco's docking systems. We first met Ben a few years ago when he helped us design our new dock. It was a dock that was totally disassembled and removed from the water. In addition to the dock, Ben helped us design and install a marine railroad. We have a very steep bank so the rail system was quite a challenge but it worked beautifully for our needs.
Then two years ago we needed to modify the dock to allow for a lifting system so that we did not have to remove the dock's aluminum frame. Again Bob, Ben and his team installed the lift system we now have in place, including a winch system for raising and lowering the frame, and a hinged set of steps. We have gone through 2 winters now and the frame hasn't moved an inch. Then we needed to add a section to accommodate our boat. Again, it was a seamless addition.
For the last 2 years Ben and his team have put the dock in and out with efficiency and care. We are very pleased with the work that has been completed by Ben and Interco Fabrications."
- Brenda and John Heeringa
"I wanted to thank you, Clive, and your team for the best dock experience ever!! Right from dealing with you at the fall 2011 Cottage Life Show, to delivery in the Spring of 2012, to seeing you again at the show the following Spring...our dealing with Interco Fabrications has been such a positive experience.
We felt that we got a fair and honest price from you, we were happy with how you went over the details with us and our expectations. The delivery was impressive...Ben showed up earlier than anticipated (how many contractors do that?!), with a smile on his face and proceeded to eagerly help us get everything off the trailer and lined up for installation (which was really simple - we had the whole thing installed in about 3 hours).
Through using it all that summer, we did determine that because we had ordered such a large size for the end, the middle of that section did flex a little when the "big boys" walked there. We mentioned this in passing when seeing you at the next trade show - and were told that you would come up with a fix for us. Well, did you ever! We expected maybe a small bracket that we would attach to a spare leg and foot that you had given us with the original deck...but no, you guys went over and above again, and produced a whole new leg attachment (bracket, leg, foot) that looks like it's strong enough to hold an elephant!
We're so impressed with the service we've received from you...you supplied exactly what we wanted, for a decent price, delivered when promised and went out of your way to make sure we were happy with everything. We make sure to tell everyone on our lake (and anyone in the market for a dock) to call you if they're looking for a great, reliable dock company.
Thank you so much for making this such a wonderful experience for us."
- Christine and Len Puma
"I am very pleased with the products and services provided by Interco. Ben was very pleasant to talk to and very helpful. My lifting dock system was installed on the date promised. The all aluminum dock frame is well built and should provide decades of reliable service. They were also able to make the wood plank sections smaller and lighter so that they would be easier to remove and replace. My installation was difficult as the dock had to be placed directly in front of the boat house. The winch post had to be placed closer to the shore line than would have been preferable. Unfortunately, I did have a problem as the post, imbedded in concrete, did not hold solidly when under weight. It did still lift the dock but the post was bent over considerably. The soil around the concrete base was too soft and the water table was too high at that spot. I spoke to Cindy, at the office, when I noticed the problem. She went to bat for me very promptly. Interco agreed to remove the original installation and redesigned the foundation at considerable expense and time. They did not charge me extra money for this substantially upgraded post foundation. I am happy to report that the post is now holding solidly. It is nice to see a company stand by it's work. I highly recommend Interco for all of your docking needs."
- Art Azis Lake Chemong October 2013
Outstanding Service and Value
What a pleasure it was to deal with the team at Interco! My first purchase from Interco was an enclosed trailer, in Spring of 2013. Their price was very competitive but the big difference was the effort they made while on the phone to ensure that I was getting the towing solution that would fully meet my needs. Where other vendors were ready to sell me whatever I asked for, the Interco sales staff took the time to discover in detail exactly how I would be using the trailer. Fortunately for me, they realized that the 6’ wide trailer I was asking for would have been inadequate and suggested a more appropriate model. Knowing I had a tight schedule with a long day of travel ahead of me, they met me at their retail location well before their regular opening time to fully go over the trailer I was purchasing. The new side-by-side ATV I picked up on my next stop fit into the trailer, and, there was enough extra width to allow me to get in and out and enough height to accommodate the roll bar. Whew!
While at their retail location, I discovered that Interco also manufactures and sells docks. So, a few weeks later, after discovering that the lake ice had destroyed the customized docking system at my cottage, I decided to call Interco again. Even though there were other dock vendors located much closer to my cottage, the quality of the buying experience with my trailer suggested I should also give Interco an opportunity to propose a solution for my new dock. Even with the extra travel involved, Interco’s solution was the most cost-effective and the best bang for my buck. Again, the quality of the service from start to finish was absolutely outstanding. The installation was completed on time, all scrap materials were removed and all of my questions, even long after the installation was completed, were answered thoroughly and promptly.
Congratulations to Clive, Ben, Cindy, Bob and the entire team at Interco! I recommend your products and services without any hesitation. Interco is a model for how all businesses ought to operate.
Just wanted to say I am 100% thrilled with the dock, and with my whole experience with Interco from start to finish. Ben and Josh were great today (got their names right!), and the dock is exactly what I was hoping for. I look forward to spreading the good word about you guys all over Hay Lake and beyond!